- 2-1-1 is a comprehensive information and referral system connecting people quickly and effectively to health and human services, disaster relief and public information
- The 2-1-1 helpline is available to every resident of Santa Barbara County
- Additional services can be accessed by dialing 2-1-1
- 2-1-1 helpline referrals are tailored to the needs and circumstances of callers, taking into account accessibility, eligibility requirements and other factors through live assistance from highly-trained and certified Information & Referral Specialists
- The helpline is multilingual (150 languages), confidential and available 24 hours a day, seven days a week, at no cost to the caller
- There are over 2000 programs and services in the 2-1-1 Santa Barbara County database
- Authority for the operation of 2-1-1 information and referral services was first enacted by the Federal Communication Commission (FCC) in 2000
- 2-1-1 Santa Barbara County was implemented in 2005 and as of November 2014, is a program of CommUnify (formerly Community Action Commission of Santa Barbara County (CAC))
- 93 percent of California’s population has access to 2-1-1
- Nationally, 2-1-1 covers 82 percent of the population