Pg&e Medical Baseline Program
Provided by PACIFIC GAS & ELECTRIC COMPANY (PG&E)
Descriptions
Provides an assistance program for residential customers who depend on power for certain medical needs. PG&E provides resources to customers who have qualifying medical conditions. Services include:
- An additional allotment of energy at the lowest price on your current rate
- Extra notifications by call, text, and email before a PSPS. If you do not respond to these alerts, PG&E will make more attempts to notify you hourly. Or, PG&E will contact you in person if needed.
More information:
PG&E Medical Baseline Program, here
For discounted rate programs, such as CARE/FERA, go to PG&E CARE/FERA Energy Discount Programs.
For Payment Assistance and Billing Programs, such as AMP or ESA, go to the PG&E Energy Payment Assistance and Billing Plans.
Eligibility
Eligibility is based on medical need, not income.
Must be a PG&E customer
Have a qualifying medical condition or requires the use of a qualifying medical device to treat ongoing medical conditions
Some examples of qualifying medical conditions include:
-Paraplegic, hemiplegic or quadriplegic condition
-Multiple sclerosis with additional heating and/or cooling needs
-Scleroderma with additional heating needs
-Life-threatening illness or compromised immune system, and additional heating and/or cooling are needed to sustain life or prevent medical deterioration
-Asthma and/or sleep apnea
Some examples of qualifying medical devices include:
-Motorized wheelchair/scooter
-IPPB or CPAP machines
-Respirator (all types)
-Hemodialysis machine
-Iron lung
Application Process
Enroll online or download and mail in application. Paper application form can be found on pge.com/medicalbaseline (available in 16 languages) also available in large print, Braille, or audio.
You can also request an application form by phone. Customers can mail in or email the application, include name, mailing address, and phone number.
A medical professional (Medical Doctor, Doctor of Osteopathy, Physician Assistant, or Nurse Practitioner) will need to confirm the medical condition.
Documents
May need Physician's signature
Fees
No fee
Service Areas
- Trinity County
- Madera County
- San Francisco County
- Del Norte County
- Monterey County
- Alpine County
- Santa Barbara County
- Colusa County
- Lake County
- San Luis Obispo County
- Sonoma County
- Marin County
- Calaveras County
- Alameda County
- San Mateo County
- Sutter County
- Napa County
- Lassen County
- Santa Clara County
- Sierra County
- Mendocino County
- Solano County
- Santa Cruz County
Phone
| (800) 298-8438 | Vietnamese Customer Support Number |
| (800) 743-5000 | Residential Customer Service Center (English and Spanish) Reporting Concerns Number |
| (800) 893-9555 | Chinese Customer Support Number |
Hours
Mon 7am - 7pm;
Tue 7am - 7pm;
Wed 7am - 7pm;
Thu 7am - 7pm;
Fri 7am - 7pm;
Sat 8am - 5pm;
Website
Address
P.o. Box 8329, Stockton, CA, 95208
Disabilities Access
Not applicable
Address
P.o. Box 8329, Stockton, CA, 95208
Listing Managed by: 211s of California | Print Listing
Information last updated: 2025-06-20T00:00:00