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Pg&e Energy Payment Assistance And Billing Plans

Provided by PACIFIC GAS & ELECTRIC COMPANY (PG&E)

Descriptions

Offers a variety of energy bill assistance plans and resources.

More information:

Budget Billing, here
Helps offset high winter heating and summer air conditioning peak bills. Provides more predictable monthly energy costs to help you budget expenses. The Budget Billing program averages energy costs over the previous 12 months to determine monthly payment amounts. If energy costs significantly change, PG&E will adjust the monthly payment amount once every four months.

Arrearage Management Plan (AMP), here
Offers a debt forgiveness plan to eligible PG&E residential customers.

Energy Savings Assistance (ESA), here
Provides no-cost upgrades such as lighting, weatherization, or water-saving measures. Includes opportunities to upgrade or repair heat pump water heaters, furnaces, lighting, and refrigerators for no cost.

Relief for Energy Assistance through Community Help (REACH), here
Provides an energy credit to low income families for up to $300 based on past due bill. Customers can receive services once in a twelve month period. REACH is administered by the nonprofit organization, Dollar Energy Fund, with assistance available through local organizations in each county.

Check the status of your application, here

Dollar Energy Fund MyApp, here,

First, find where to apply for REACH assistance through local organizations by searching your local 211 for "Electric Service Payment Assistance" or "Gas Service Payment Assistance".
For those areas that do not offer a local organization to assist with applications, applicants can fill out an online application.

For discounted rate programs, such as CARE/FERA (PG&E CARE/FERA Energy Discount Program) or Medical baseline (PG&E Medical Baseline Discount Program), go directly to those programs.

Eligibility

Budget Billing:

. Must be PG&E customer

Arrearage Management Plan (AMP):

. Are enrolled in California Alternative Rates for Energy (CARE) or Family Electric Rate Assistance Program (FERA).

. Owe at least $500 or more on their gas and electric bill OR (for gas-only customers) owe at least $250 or more on their gas bill.

. Are more than 90 days past due.

. Have been a PG&E customer for at least six months.

. Have made at least one on-time payment.

ESA:

. Must be homeowner or renter receiving electric services through residential meter

. Must reside in a house, apartment or mobile home

. Must have an active PG&E account

. Must meet either Public Assistance Program (A) OR Income (B) eligibility below:

A) You can qualify for the ESA Program if you or someone in your home participates in at least one of the eligible public assistance programs listed below.

-Bureau of Indian Affairs General Assistance

-CalFresh/SNAP (Food Stamps)

-CalWorks (TANF)/Tribal TANF

-Head Start Income Eligible (Tribal Only)

-LIHEAP

-Medi-Cal/Medicaid

-Medi-Cal for Families (Healthy Families A&B)

-Supplemental Security Income (SSI)

-W.I.C.

OR

B) Before taxes based on current income sources. Valid through May 31, 2026. ESA income limits are as follows:

Household Size Total Combined Annual Income Limit

1 $39,125

2 $52,875

3 $66,625

4 $80,375

5 $94,125

6 $107,875

7 $121,625

8 $135,375

9 $149,125

10 $162,875

Each additional person $13,750

REACH Program:

Must have a residential PG&E account

Must have received a 15-day or 48-hour disconnection notice

Income must be less than 200% above the federal poverty guidelines

Application Process

. Budget Billing:
Enroll through your online account, visit website to fill out application, or call.

. Arrearage Management Plan (AMP):
Eligible customers can apply by logging in to your PG&E account online. Look for an Arrearage Management Plan (AMP) banner on the top of your screen to determine if you are eligible.. Select "See how to enroll".
Or you can call the customer support phone number to be walked through our program and application process.

. ESA:
Enroll by filling out application online.

. REACH:
Apply through local agency handling REACH applications. Find a local agency by calling REACH office, searching online through https://www.hardshiptools.org/AgencyFinder.aspx , or by searching the 211 resource database for "Electric Service Payment Assistance" or "Gas Service Payment Assistance".

Documents

Budget Billing:
None

Arrearage Management Plan (AMP):
None

ESA:
Once application has been reviewed you'll also need to provide proof of household income such as check stubs, social security, bank statements or other legal proof of income
Proof of income is not required if you can provide documents proving participation in one of the public assistance programs

Fees

No fee

Service Areas

El Dorado County
Napa County
Solano County
Stanislaus County
Calaveras County
Alameda County
Santa Barbara County
Lassen County
Marin County
Madera County
San Mateo County
San Francisco County
Santa Clara County
Lake County
Kings County
Monterey County
Alpine County
Sierra County
Sutter County
Fresno County
Del Norte County
Kern County
Colusa County
San Luis Obispo County
Trinity County
Mendocino County
Sonoma County

Phone

(877) 660-6789	Residential Customer Service Center (English and Spanish) Number
(800) 933-9677	REACH Program (through Dollar Energy Fund) Number
(800) 743-5000	Customer Support (English and Spanish) Number
(800) 298-8438	Vietnamese Chinese Customer Center Number
(800) 893-9555	Chinese Chinese Customer Center Number