Safety Net Program/the Storm Inconvenience Payment
Provided by PACIFIC GAS & ELECTRIC COMPANY (PG&E)
Descriptions
Offers payments of $25 to $100 (depending on the length of power outage) to residential customers, who have gone without power for 48 hours or longer due to severe events, like storms. Does not apply to PSPS events. Payments are sent automatically within 60 to 120 days of outage. No need to apply.
Visit PG&E's Safety Net Program for more information.
Eligibility
Must be residential customer impacted by power outage of more than 48 hours due to a severe events, like storms (as determined by PG&E). Must have rate schedule E-1, E-6, E-7, E-8, EM, ES, ESR, ET, E-TOU or EV. You may also be enrolled in programs such as CARE or Medical Baseline Allowance.
Not eligible if access to PG&E electric facilities is blocked due to mudslides, road closures or other issues.
Not eligible if customer's equipment prevented PG&E from restoring power.
Outages must be the result of a major weather-related event that caused significant damage to PG&E distribution system.
Public Safety Power Shutoff events are not eligible for this payment.
Outages must last more than 48 hours.
Application Process
Safety Net Program:
Call the Extended Outage Line or visit website to apply.
Documents
None
Fees
No fee
Service Areas
- Sacramento County
- Solano County
- Colusa County
- Nevada County
- Mendocino County
- San Joaquin County
- Tuolumne County
- Stanislaus County
- Santa Barbara County
- Contra Costa County
- Butte County
- Humboldt County
- Imperial County
- San Luis Obispo County
- Placer County
- Amador County
- Santa Cruz County
- Fresno County
- Alpine County
- Mariposa County
- Kern County
- Lake County
- Riverside County
- El Dorado County
- Santa Clara County
- Del Norte County
- Calaveras County
- Napa County
- Yolo County
- Sutter County
- San Francisco County
- Monterey County
- Kings County
- Madera County
- Glenn County
- Tulare County
- Alameda County
- San Mateo County
- Marin County
- Lassen County
- Plumas County
- Modoc County
- San Benito County
- Yuba County
- Merced County
- Sierra County
Phone
| (800) 743-5000 | line if payment not received within 60 days |
| (888) 743-4743 | extended outage line |
Hours
Mon 7am - 7pm;
Tue 7am - 7pm;
Wed 7am - 7pm;
Thu 7am - 7pm;
Fri 7am - 7pm;
Sat 8am - 5pm;
Website
Address
Online Services, Sacramento, CA, 95899
Disabilities Access
Not applicable
Address
Online Services, Sacramento, CA, 95899
Listing Managed by: 211s of California | Print Listing
Information last updated: 2024-04-16T00:00:00