Safety Net Program/the Storm Inconvenience Payment
Provided by PACIFIC GAS & ELECTRIC COMPANY (PG&E)
Descriptions
Offers payments, depending on the length of power outage, of $25 to $100 to residential customers, who have gone without power for 48 hours or longer due to severe weather events.
More information:
Does not apply to PSPS events.
Residential accounts in good standing receive bill credits typically 45-60 days of outage. No need to apply.
Safety Net Program, here, for more information
Eligibility
Must be residential customer impacted by power outage of more than 48 hours due to a severe weather events (as determined by PG&E). Must have rate schedule E-1, E-6, E-7, E-8, EM, ES, ESR, ET, E-TOU or EV. You may also be enrolled in programs such as CARE or Medical Baseline Allowance.
Not eligible if access to PG&E electric facilities is blocked due to mudslides, road closures or other issues.
Not eligible if customer's equipment prevented PG&E from restoring power.
Outages must be the result of a major weather-related event that caused significant damage to PG&E distribution system.
Public Safety Power Shutoff events are not eligible for this payment.
Outages must last more than 48 hours.
Application Process
Call the Extended Outage phone number or visit website for information
Documents
None
Fees
No fee
Service Areas
- Lassen County
- San Mateo County
- Marin County
- Madera County
- Tulare County
- Calaveras County
- Napa County
- Del Norte County
- El Dorado County
- Santa Clara County
- Yolo County
- Sutter County
- San Francisco County
- Monterey County
- Butte County
- San Joaquin County
- Tuolumne County
- Stanislaus County
- Santa Barbara County
- Contra Costa County
- Sacramento County
- Solano County
- Colusa County
- Mendocino County
- Nevada County
- Riverside County
- Santa Cruz County
- Alpine County
- Kern County
- Lake County
- Imperial County
- Humboldt County
- San Luis Obispo County
- Placer County
- Amador County
- Plumas County
- Modoc County
- San Benito County
- Merced County
- Sierra County
- Yuba County
- Alameda County
- Glenn County
- Kings County
- Mariposa County
- Fresno County
Phone
| (888) 743-4743 | Extended Outage Number |
| (800) 743-5000 | Main Number |
Hours
Mon 7am - 7pm;
Tue 7am - 7pm;
Wed 7am - 7pm;
Thu 7am - 7pm;
Fri 7am - 7pm;
Website
Address
Online Services, Sacramento, CA, 95899
Disabilities Access
Not applicable
Address
Online Services, Sacramento, CA, 95899
Listing Managed by: 211s of California | Print Listing
Information last updated: 2025-06-20T00:00:00