Safety Net Program/the Storm Inconvenience Payment
Provided by PACIFIC GAS & ELECTRIC COMPANY (PG&E)
Descriptions
Offers payments, depending on the length of power outage, of $25 to $100 to residential customers, who have gone without power for 48 hours or longer due to severe weather events.
More information:
Does not apply to PSPS events.
Residential accounts in good standing receive bill credits typically 45-60 days of outage. No need to apply.
Safety Net Program, here, for more information
Eligibility
Must be residential customer impacted by power outage of more than 48 hours due to a severe weather events (as determined by PG&E). Must have rate schedule E-1, E-6, E-7, E-8, EM, ES, ESR, ET, E-TOU or EV. You may also be enrolled in programs such as CARE or Medical Baseline Allowance.
Not eligible if access to PG&E electric facilities is blocked due to mudslides, road closures or other issues.
Not eligible if customer's equipment prevented PG&E from restoring power.
Outages must be the result of a major weather-related event that caused significant damage to PG&E distribution system.
Public Safety Power Shutoff events are not eligible for this payment.
Outages must last more than 48 hours.
Application Process
Call the Extended Outage phone number or visit website for information
Documents
None
Fees
No fee
Service Areas
- Marin County
- San Mateo County
- Lassen County
- Sierra County
- Plumas County
- Merced County
- Yuba County
- Santa Barbara County
- Imperial County
- Placer County
- Colusa County
- Nevada County
- Mendocino County
- Tulare County
- Alameda County
- Sutter County
- Madera County
- Mariposa County
- El Dorado County
- Del Norte County
- Riverside County
- Santa Clara County
- Lake County
- Kern County
- Alpine County
- Fresno County
- Santa Cruz County
- Amador County
- San Luis Obispo County
- Glenn County
- Kings County
- Napa County
- Calaveras County
- San Francisco County
- Yolo County
- Contra Costa County
- Stanislaus County
- Tuolumne County
- San Joaquin County
- Solano County
- Sacramento County
- Humboldt County
- Butte County
- San Benito County
- Modoc County
- Monterey County
Phone
| (888) 743-4743 | Extended Outage Number |
| (800) 743-5000 | Main Number |
Hours
Mon 7am - 7pm;
Tue 7am - 7pm;
Wed 7am - 7pm;
Thu 7am - 7pm;
Fri 7am - 7pm;
Website
Address
Online Services, Sacramento, CA, 95899
Disabilities Access
Not applicable
Address
Online Services, Sacramento, CA, 95899
Listing Managed by: United Ways of CA | Print Listing
Information last updated: 2025-06-20T00:00:00