Safety Net Program/the Storm Inconvenience Payment
Provided by PACIFIC GAS & ELECTRIC COMPANY (PG&E)
Descriptions
Offers payments of $25 to $100 (depending on the length of power outage) to residential customers, who have gone without power for 48 hours or longer due to severe events, like storms. Does not apply to PSPS events. Payments are sent automatically within 60 to 120 days of outage. No need to apply.
Visit PG&E's Safety Net Program for more information.
Eligibility
Must be residential customer impacted by power outage of more than 48 hours due to a severe events, like storms (as determined by PG&E). Must have rate schedule E-1, E-6, E-7, E-8, EM, ES, ESR, ET, E-TOU or EV. You may also be enrolled in programs such as CARE or Medical Baseline Allowance.
Not eligible if access to PG&E electric facilities is blocked due to mudslides, road closures or other issues.
Not eligible if customer's equipment prevented PG&E from restoring power.
Outages must be the result of a major weather-related event that caused significant damage to PG&E distribution system.
Public Safety Power Shutoff events are not eligible for this payment.
Outages must last more than 48 hours.
Application Process
Safety Net Program:
Call the Extended Outage Line or visit website to apply.
Documents
None
Fees
No fee
Service Areas
- Lassen County
- San Mateo County
- Marin County
- Madera County
- Glenn County
- Calaveras County
- Napa County
- Del Norte County
- Kings County
- Yolo County
- Sutter County
- San Francisco County
- Monterey County
- Mendocino County
- Colusa County
- Nevada County
- Imperial County
- Tuolumne County
- Stanislaus County
- Santa Barbara County
- Contra Costa County
- Riverside County
- Santa Clara County
- Placer County
- Amador County
- Santa Cruz County
- Fresno County
- Alpine County
- Mariposa County
- Lake County
- El Dorado County
- Kern County
- San Luis Obispo County
- Humboldt County
- Butte County
- San Joaquin County
- Solano County
- Sacramento County
- Plumas County
- Modoc County
- San Benito County
- Yuba County
- Merced County
- Sierra County
- Alameda County
- Tulare County
Phone
| (800) 743-5000 | Line if payment not received within 60 days |
| (888) 743-4743 | Extended Outage Line |
Hours
Mon 7am - 7pm;
Tue 7am - 7pm;
Wed 7am - 7pm;
Thu 7am - 7pm;
Fri 7am - 7pm;
Sat 8am - 5pm;
Website
Address
Online Services, Sacramento, CA, 95899
Disabilities Access
Not applicable
Address
Online Services, Sacramento, CA, 95899
Listing Managed by: 211s of California | Print Listing
Information last updated: 2024-04-16T00:00:00